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Social Media Monitoring and Social Media Listening. What is it and how can you use it to benefit your business?

Wouldn’t it be nice to be a fly on the wall for all the conversations happening about your business?

There are many ways that you can gain extra intel on what people are discussing in relation to your business online! Understanding how people are talking about your business in the public sphere can be immensely beneficial in advancing your business prosperously.

Social Media Monitoring

Social media monitoring is a process that includes the analysis of metrics and conversations about your brand on social media. This may include the evaluation of mentions, hashtags, competitors and industry trends for your business. Monitoring these aspects online, will allow for investigation into the messages related to your business and in turn, allowing for a rapid and appropriate response to occur, to prevent any further implications to your brand and your customer.

How do we do it?

A number of key phrases and terms are determined in relation to your business and these terms are then observed to develop a strategy that will help you access the important messages for your brand. The strategy is further developed to provide responses to messages, both positive and negative to allow for a rapid two-way communication between your business and the customer. Which in turn enhances your brand reputability and sentiment.

By failing to monitor social media, there leaves an opportunity for potential issues and crises to occur. Social media monitoring is used as a preventative strategy to avoid PR disasters and allow your customers to feel valued within the business-customer relationship.

Social Media Listening

Social listening differs from social monitoring in that it refers to the analysis of conversations about your brand on social media. This technique requires not only investigating the metrics and information that analytics present; it requires an understanding of the overall attitudes, mood and themes surrounding discussions of your brand.

Social media listening allows for stronger decisions to be made in your business. Understanding the theme of the discourse surrounding your business will assist in knowing the strengths and weaknesses of your business. For example, if there is a theme surrounding negative discussions of customer service for your business online, social media listening will allow for this to be brought to your attention and will allow for the issue to be rectified.

5 Key Benefits of Social Media Monitoring and Social Media Listening:

  1. Issue and Crisis Management

The faster an issue is brought to our attention, the quicker we are able to work towards resolving the issue and preventing it from turning into a crisis! Monitoring social media will allow for a rapid response to any concerns online and resolving the issues in a manner that remains out of the public sphere can be beneficial.

  1. Engage with Your Customers

There is nothing customers love more than feeling valued by a business they are engaging with. Social monitoring and listening allows for your business to be prepared to respond to your customers with any inquiries, issues and providing them with what they are wanting to gain from your business.

  1. Track Your Competitors

Knowing your competitors is one crucial aspect of effective business management. Being able to track and be aware of the happenings of your competitors will assist in your own learning and growth. Every business is going to make mistakes at times, however, tracking your competitors will help you to learn from their mistakes and endeavour to not make the same ones.

  1. Discover New Opportunities

You never know what will spark inspiration for your next big project. It might even be a post that someone shared on social media last week. Discovering what people are saying about your business may help you discover the next opportunity for your business.

  1. Improve Marketing and Development Decisions

Social listening allows you to further understand your target market. Understanding exactly who and where to find your potential customers is a crucial skill. Listening to the discourse on social media surrounding your brand and brand goals will assist in enhancing your marketing strategies to ensure that you are executing your business in the right places. You will also be able to discover areas for improvement and development. Customers provide valuable information on social media, so using it to your advantage is a must!

At Savvy Creations, we provide services to maintain effective management of your social presence and social discourse to enhance your communication with your consumers which will inevitably provide valuable results for your business. Social media monitoring and social media listening deliver insight into your customer base and will help grow your vision to turn it into reality.

How COVID-19 has impacted digital transformation in today’s business world.

It comes as no surprise that the COVID-19 pandemic has impacted the world we live in, in more ways than we ever expected. Overnight, we began relying heavily on digital technology to allow us to continue our lives as best and as ‘normal’ as we could.

Digital marketing has become the saving grace for many businesses throughout this time. Consumers are trusting the use of digital platforms to gain information about products and services, more than ever before. From online shopping to business networking, the use of online platforms have allowed businesses to continue to flourish despite the unprecedented changes that occurred and continue to occur.

It has become a crucial element for your business to enhance your digital strategy. In a time where focusing on the digital elements of your business may have been an area lower on your priority list. It suddenly became the most important step in assisting in your businesses survival. However, the implementation of these strategies will develop long-term benefits for your business.

Interacting with your clients and customer base has reached a whole new level through this digital transformation. With more people becoming well-versed in the digital space, there are new opportunities for you to reach, network and grow your audience and business. A number of studies have shown that the business world has digitised far more rapidly than previously projected due to COVID-19 and it has raised the bar for the development of a digitally inclusive future.

A survey conducted by Mckinsey and Company determined that businesses are three times more likely to say that at least 80 percent of their customer interactions are conducted within a digital landscape. Research has also displayed that on a global scale business digitisation has accelerated by approximately 7 years.

Since the beginning of the pandemic, we have all become well acquainted with online shopping, (it’s just a little too easy isn’t it!). In fact, in Australia since the outset of COVID-19, total online sales saw a rise of 67.1% throughout 2020.

The transition to enhancing the use of the digital space has required businesses to invest heavily in specific strategies whilst managing the security of the business. With the processes and investments that are required to do so, businesses have chosen to invest in this area for the long term.

It is now, more than ever an extremely beneficial opportunity to invest in the digital world of your business. This space has grown rapidly in the past two years and will continue to rise in importance and value.

Here at Savvy Creations, we provide the services to assist your business growth in the digital world. Feel free to reach out to our team of specialists to help you ensure you are getting the most out of your digital presence!

Give the People What They Want — A Good Story

Author’s and copywriters are different. Journalists are in their own lane again, as are screenwriters.

Each artform has its own individual requirements and specialties.

But what ties them all together is how the artists must construct a story for their readers. It may be obvious how journalists, authors and screenwriters write stories as their craft is centered around recounting real or fictional events in compelling ways with compelling characters. Copywriting may look like the odd-man-out as the role focuses on writing text for advertisements or promotion; but there is (or should be) a story behind every heading, caption, website page, blog or advert.

It’s just a little less obvious.

But why do you need a story to sell something?

Stories are often looked upon as forms of entertainment. This is true, they have been entertainment since people shared stories around campfires and painted them as images on stone walls. But they are also ways of connecting with people, delving into shared experiences, dreams and emotions. With that being said, why wouldn’t you use a story to sell? Having both entertainment and connection woven into copy intended to sell a business, product or service heightens the engagement and interest that people will have with whatever is being sold.

In copywriting, there can be a complete story being told or simply characteristics of storytelling being used.

An example of storytelling characteristics being utilised can be seen in a Rolls-Royce advert written by David Ogilvy. After extensive research into the car he crafted this headline:

“At 60 miles an hour, the loudest noise in this new Rolls-Royce comes from the electric clock.”

Ogilvy could have simply said “it’s the quietest car you’ll ever drive” or “new innovations have made the noise levels of the Rolls-Royce lower than any other car at 60 miles an hour”. But NO. He chose to create a story by including small details that show and don’t tell. You get a sense of the car’s luxury whilst subtly becoming aware of how quiet it is. It’s genius.

Another element of storytelling that appears in copy is a voice—a clear, personable voice of a storyteller. In novel’s, this is referred to as the narrator, but in copywriting it’s the voice that surges out of the words and expands the idea readers have of the brand personality. How something is expressed on paper (or the web) can create playfulness, intensity, urgency and a million other kinds of voices. A strong narrative voice is a weapon every copywriter should have in their arsenal.

In terms of writing a complete story, finding a story to tell is usually the hardest part. However, most people don’t realise that if they have a product or service, there is already a great story waiting to be told. How did your business come to be? What problem did you see in the world that you wanted to help overcome? This story allows you to connect with your audience as you show them that you have resonated with their pain and have worked tirelessly to take that pain away, which builds a relationship and trust. This story will build empathy and hopefully conjure feelings of hope and inspiration.

Your big take away from this blog should be that EVERYONE LOVES A GOOD STORY. When writing for your business, don’t forget to look for the narrative that is hiding in the mundane. Find a way to weave the wonderfully creative techniques of storytelling into your copy to add interest, intrigue and investment.

Gather people around your campfire to have them listen and care about the story you have to tell.